Customer Service & Sales Operations Coordinator

Smurfit Westrock; Lansing (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Training & development opportunities

Global employer with sustainability

Job summary

Smurfit Westrock is seeking a detail-oriented Customer Service/Order Entry professional in Lansing, MI. You will support sales with information, maintain customer histories, and help ensure accurate order processing.

The role emphasizes data accuracy, timely communication, and collaboration across departments to meet production and sales metrics. Training is provided, with a focus on growth and development within a global packaging company.

Qualifications

• High school diploma or GED.
• Minimum six months to 3 to 5 years related experience.
• Competent in various software applications and certifications, such as Microsoft Office (Word and Excel)
• Must be able to communicate effectively via telephone and email.
• Must be well-organized and able to manage time efficiently.
• Must be able to function effectively in a fast-paced environment.
• Must be reliable and able to maintain good attendance.
• Must be accurate and thorough when capturing and communicating data.
• Must be willing to work overtime as needed.
• Must be able to perform essential functions of job, with or without reasonable accommodations.

Responsibilities

• Supports sales force with information and metric sharing and customer support.
• Updates managers by consolidating, analyzing, and forwarding daily action summaries.
• Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information, and answering questions.
• Prepares and distributes monthly reports.
• Prepares sales presentations by compiling and analyzing data; and developing presentation formats and creating materials.
• Directly enters order and verifies orders with every customer contact.
• Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders, and notifying managers and customers.
• Meets target monthly and yearly metric guidelines for production and accuracy.

Skills

Communication

Organization

Attention to detail

Time management

Overtime flexibility

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Smurfit Westrock is seeking a detail-oriented Customer Service/Order Entry professional in Lansing, MI. You will support sales with information, maintain customer histories, and help ensure accurate order processing.

The role emphasizes data accuracy, timely communication, and collaboration across departments to meet production and sales metrics. Training is provided, with a focus on growth and development within a global packaging company.