Strategic Customer Service & Production Coordinator

Smurfit Westrock; Joplin (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Smurfit Westrock in Missouri seeks a Customer Service Coordinator to direct and coordinate the production and fulfillment of company products. The role serves as the main liaison between customers and the plant, ensuring accurate order processing and timely issue resolution.

Responsibilities include entering orders, managing pricing, handling complaints, maintaining FIFO inventory, and supporting month-end reporting. Strong communication, organization, and customer-service focus are essential.

Qualifications

• Excellent written and verbal communication skills.

Responsibilities

• Enter new customer orders and customer releases.
• Maintain and update customer pricing.
• Coordinate quality planning sessions for new/transferred business.
• Collect accounts receivable balances.
• Complete month-end reports and reporting duties.
• Receive, document, and process customer complaints.
• Enforce FIFO inventory practices.
• Communicate effectively with customers and plant personnel at all levels.

Skills

Excellent written and verbal comms

Negotiation and leadership

Conflict resolution

Customer service orientation

Organizational and project management

Interpersonal flexibility

Ability to work under deadlines

Attention to detail

Cross-functional communication

Tools

Microsoft Office Suite

Job description

Smurfit Westrock in Missouri seeks a Customer Service Coordinator to direct and coordinate the production and fulfillment of company products. The role serves as the main liaison between customers and the plant, ensuring accurate order processing and timely issue resolution.

Responsibilities include entering orders, managing pricing, handling complaints, maintaining FIFO inventory, and supporting month-end reporting. Strong communication, organization, and customer-service focus are essential.