Customer Service & Sales Coordinator AlphaGraphics Miramar

AlphaGraphics - US554; San Marcos (CA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A printing and marketing solutions provider is seeking a Customer Service & Sales Coordinator to bolster front office operations. The role emphasizes delivering high-quality customer experiences through effective communication while supporting revenue growth by assisting customers both in person and online. Ideal candidates will possess strong organizational skills and prior customer service experience, with opportunities for advancement tied to sales performance. The position offers a competitive base pay of $18/hour plus commissions.

Qualifications

• 1+ year of customer service or inside sales experience preferred.
• Strong communication and interpersonal skills are essential.
• Highly organized with attention to detail is required.
• Must be comfortable working in a fast-paced environment.
• Basic computer skills, CRM or order systems experience is a plus.

Responsibilities

• Greet and assist walk-in customers with order pickups and inquiries.
• Answer incoming calls and respond to emails professionally.
• Assist customers with placing orders for print and promotional products.
• Create invoices, process payments, and maintain organized files.

Skills

Customer service experience

Strong communication skills

Organizational skills

Basic computer skills

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role

Customer Service & Sales Coordinator

at AlphaGraphics Miramar - 9360 Activity Road, San Diego CA 92126

We are seeking a reliable and customer-focused Customer Service & Sales Coordinator to support our front office operations and sales efforts. This role is the first point of contact for many of our clients and plays a key role in delivering a high-quality customer experience while supporting revenue growth.

You will assist customers in person, over the phone, and via email, help process orders and invoices, and identify opportunities to upsell products and services.

Key Responsibilities

• Customer Experience
  • Greet and assist walk-in customers with order pickups and new inquiries
  • Answer incoming phone calls and respond to emails in a timely, professional manner
  • Provide clear communication on order status, timelines, and next steps
  • Ensure a positive, solutions‑oriented customer experience at all times
• Sales Support
  • Assist customers with placing orders for print, signage, apparel, and promotional products
  • Identify upsell opportunities and recommend additional products/services
  • Support the sales team with estimates, order entry, and follow-ups
  • Help convert inbound inquiries into paying customers
• Order Processing & Administrative
  • Create invoices, process payments, and enter orders into our system (PrintSmith / internal systems)
  • Coordinate with production team to ensure accurate job details and timelines
  • Maintain organized job files and customer records
  • Perform light administrative tasks to support daily operations

Qualifications

• 1+ year of customer service or inside sales experience preferred
• Strong communication and interpersonal skills
• Highly organized with attention to detail
• Comfortable working in a fast‑paced environment
• Basic computer skills (email, data entry; CRM or order systems a plus)
• Positive attitude and team‑oriented mindset

Compensation & Growth

• $18/hour base pay + commission opportunities
• Commission tied to sales performance and upselling
• Opportunity for growth into sales, estimating, or account management roles