Customer Service & Sales Coordinator AlphaGraphics Miramar

AlphaGraphics; San Diego (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

AlphaGraphics Miramar in San Diego is seeking a Customer Service & Sales Coordinator to support front office operations and drive revenue growth. You will assist customers in person, by phone, and via email, process orders and invoices, and identify upsell opportunities.

The role emphasizes delivering a high-quality customer experience while supporting the sales team and coordinating with production to ensure timely, accurate results.

Qualifications

• 1+ year of customer service or inside sales experience preferred.
• Strong communication and interpersonal skills.
• Highly organized with attention to detail.
• Comfortable working in a fast-paced environment.

Responsibilities

• Greet and assist walk-in customers with orders and inquiries.
• Assist with placing orders for print, signage, apparel, and promos; upsell.
• Create invoices, process payments, enter orders, coordinate with production.

Skills

Customer service

Inside sales

Communication

Organization

CRM systems

Tools

PrintSmith

Job description

Role:

Customer Service & Sales Coordinator at AlphaGraphics Miramar - 9360 Activity Road, San Diego CA 92126

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

We are seeking a reliable and customer-focused Customer Service & Sales Coordinator to support our front office operations and sales efforts. This role is the first point of contact for many of our clients and plays a key role in delivering a high-quality customer experience while supporting revenue growth.

You will assist customers in person, over the phone, and via email, help process orders and invoices, and identify opportunities to upsell products and services.

Key Responsibilities:

• Customer Experience
  • Greet and assist walk-in customers with order pickups and new inquiries
  • Answer incoming phone calls and respond to emails in a timely, professional manner
  • Provide clear communication on order status, timelines, and next steps
  • Ensure a positive, solutions-oriented customer experience at all times
• Sales Support
  • Assist customers with placing orders for print, signage, apparel, and promotional products
  • Identify upsell opportunities and recommend additional products/services
  • Support the sales team with estimates, order entry, and follow-ups
  • Help convert inbound inquiries into paying customers
• Order Processing & Administrative
  • Create invoices, process payments, and enter orders into our system (PrintSmith / internal systems)
  • Coordinate with production team to ensure accurate job details and timelines
  • Maintain organized job files and customer records
  • Perform light administrative tasks to support daily operations

Qualifications:

• 1+ year of customer service or inside sales experience preferred
• Strong communication and interpersonal skills
• Highly organized with attention to detail
• Comfortable working in a fast-paced environment
• Basic computer skills (email, data entry; CRM or order systems a plus)
• Positive attitude and team-oriented mindset

Compensation & Growth:

• $18/hour base pay + commission opportunities
• Commission tied to sales performance and upselling
• Opportunity for growth into sales, estimating, or account management roles
• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.