Customer Service & Sales Coordinator

Austin Print Co.; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid sick leave

Job summary

Austin Print Co. is seeking a full-time, in-person Order Coordinator to manage customer inquiries and orders from initial contact through production handoff.

This role is based in the downtown Austin showroom and requires strong communication, organization, and attention to detail to ensure every order is complete and production-ready. Responsibilities include quoting, invoicing, order entry, artwork coordination, and ensuring timely follow-up on all orders.

Qualifications

• Experience in customer service or order coordination.
• Clear, professional written and verbal communication.
• Organized and detail oriented with multiple open orders.

Responsibilities

• Handle customer inquiries via email, phone, and in person from inquiry to production handoff.
• Create and maintain customer orders in APC Admin; ensure complete order details and due dates.

Skills

Customer service

Order coordination

Communication

Organization

Attention to detail

Quoting & invoicing

Tools

Printavo

APC Admin

Job description

Austin Print Co.

Location: Downtown Austin showroom, 908 W 12th St, Suite B, Austin, TX 78703

Employment Type: Full time

Schedule: Monday through Friday, 9:00 AM to 5:00 PM

Reports To: Operations Manager / Ownership

About Austin Print Co.

Austin Print Co. is a custom apparel, embroidery, trophy, and promotional products company based in the Austin area. DTF printing and embroidery are done in house, and we run a retail showroom in downtown Austin. Every order that leaves our shop starts with a customer conversation, and this role is where that conversation happens.

About the Role

You will manage Austin Print Co. customers and orders from the first inquiry through the handoff to production. Your job is to make sure every customer gets timely communication and every order has complete, accurate information before it enters production. You own the customer facing and administrative side of the order.

This is a full time, in person position based at our downtown Austin showroom, Monday through Friday.

Every order moves through this path, and you are responsible for keeping it moving:

Inquiry → Quote → Payment → Product Ordering → Artwork / Proof Approval → Complete Order Information → Production Ready

What You Will Do

Customer communication and sales

• Respond to customer emails, phone calls, website inquiries, and walk in customers.
• Help customers choose products, decoration options, quantities, and timelines.
• Prepare and send quotes and invoices.
• Follow up on open quotes, inquiries, artwork, proofs, payments, and approvals.
• Keep communication professional and consistent through the entire order process.

Order management

• Create and maintain customer orders in APC Admin, our internal order system.
• Keep order details, customer changes, statuses, deadlines, and next actions current.
• Gather every required order detail: products, colors, sizes, quantities, artwork, placement, decoration method, and due date.
• Coordinate artwork and proof requests with the design team, send proofs, and get customer approval before production.
• Confirm payment and all required approvals are received before an order goes to production.
• Spot missing information or stalled orders and take action to move them forward.

Purchasing and production handoff

• Source and order apparel, blanks, and other products for confirmed orders.
• Verify styles, colors, sizes, and quantities before purchasing.
• Review each order for completeness before handing it to production.
• Communicate customer changes and key order information to design and production.
• Escalate customer issues, unusual requests, rush orders, and production concerns to management when needed.

What We Are Looking For

• Experience in customer service, inside sales, or order coordination.
• Clear, professional written and verbal communication. You are comfortable on the phone and over email all day.
• Organized and detail oriented. You catch missing sizes, wrong colors, and unapproved proofs before they reach production.
• Able to manage many open orders at once and keep each one moving without being reminded.
• Comfortable working in quoting and order management software.
• Experience with Printavo or a similar print shop management platform is a plus.
• Background in custom apparel, embroidery, promotional products, or print is a plus.

Schedule and Benefits

• Full time, Monday through Friday, 9:00 AM to 5:00 PM
• In person at our downtown Austin showroom, 908 W 12th St, Suite B
• Health insurance
• Paid time off
• Paid sick leave

Austin Print Co. is an equal opportunity employer.