Customer Service & Sales Clerk - In-Store Support

NAVSTA Norfolk; Norfolk (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Navy Exchange is seeking a Customer Service Clerk in Norfolk to support internal and external customers as part of a sales team. You will handle layaway, process refunds and exchanges, and assist customers with orders and account questions.

Ideal candidates have at least 1 year of clerical or retail experience, strong cash handling skills, and a customer‑first approach to service delivery. This on‑site role emphasizes professionalism and teamwork to meet store goals.

Qualifications

• 1 year of clerical office or retail sales experience required.
• Ability to handle cash transactions accurately and maintain POS accuracy.
• Familiarity with layaway policies and customer service standards.

Responsibilities

• Provides layaway services and explains layaway policies.
• Handles refunds, exchanges, price adjustments per policy; processes transactions.
• Assists customers with orders, deposits, and status updates; tracks delivery.
• Assists in opening NEXCARD accounts and answer questions about balances and limits.
• Maintains store policies and assists team to meet sales goals.
• Performs cash register transactions accurately and securely.
• Alerts customers about upcoming sales events and services offered.

Skills

Customer service

Cash handling

Sales support

Layaway

Job description

Navy Exchange is seeking a Customer Service Clerk in Norfolk to support internal and external customers as part of a sales team. You will handle layaway, process refunds and exchanges, and assist customers with orders and account questions.

Ideal candidates have at least 1 year of clerical or retail experience, strong cash handling skills, and a customer‑first approach to service delivery. This on‑site role emphasizes professionalism and teamwork to meet store goals.