Customer Service & Sales Associate — Retail Store

LITTLE GENERAL STORE INC; Tallmans (WV); On-site; USD 26,000 - 32,000; Full time

Job summary

LITTLE GENERAL STORE INC in West Virginia is hiring a Customer Service Representative to be the store's primary customer contact, handle sales transactions, and help keep the store stocked and clean. This role requires promoting loyalty programs and ensuring compliance with state lottery, alcohol, and tobacco laws.

The ideal candidate will be able to lift up to 50 pounds, stand for long periods, and communicate effectively in English while delivering friendly, high-quality service to every

Qualifications

• Must be able to speak, read and write in English.
• Minimum eighteen (18) years of age to sell tobacco, lottery and alcohol.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Present a well-groomed, professional image at all times.
• Greet and welcome all customers with a smile.
• Help customers locate product(s) whenever necessary.
• "Upsell" related products whenever appropriate.
• Record all sales on cash register and collect payment.
• Provide correct change if required.
• Understand all approved payment systems and transaction processes.
• Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.
• Promote enrollment and participation in all Loyalty Programs.
• Closely observe property and report any suspicious activity to the Manager on duty.
• Monitor gas pumps to prevent “drive off” theft.
• Report all occurrences to Manager on duty.
• Report any malfunctioning equipment or systems to the Manager on duty.
• Stock coolers and shelves to ensure products are available and properly priced.
• Maintain sanitary conditions in all food service areas to meet local health standards.
• Actively participate in cleaning and maintaining a safe store.
• Adhere to Locked Door policy if in effect.
• Understand and be able to execute all security and emergency protocols.
• Report any customer accident or injury the Manager on duty.
• Understand and adhere to all Little General corporate and handbook policies.
• Report any problem to the Manager on Duty.
• Complete Daily Shift Report at the end of each shift.
• Other duties as may be assigned.

Skills

Customer service

Cash handling

Upselling

Loyalty programs

English literacy

Tools

Cash register

POS system

Job description

LITTLE GENERAL STORE INC in West Virginia is hiring a Customer Service Representative to be the store's primary customer contact, handle sales transactions, and help keep the store stocked and clean. This role requires promoting loyalty programs and ensuring compliance with state lottery, alcohol, and tobacco laws.

The ideal candidate will be able to lift up to 50 pounds, stand for long periods, and communicate effectively in English while delivering friendly, high-quality service to every