Customer Service Sales Associate

Hertz Global Holdings, Inc.; Sacramento (CA); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision

Life Insurance

401(k) matching

Parental Leave

Educational Reimbursement

Employee Assistance Program

Discounts on tickets and gym

Voluntary insurance programs

Descripción de la vacante

Hertz Global Holdings, Inc. seeks a Dollar/Thrifty Customer Service Sales Associate to consult with customers on car rentals, maximize revenue by offering products, and overcome objections while delivering world-class service.

Responsibilities include managing rentals, welcoming customers, representing Hertz professionally, ensuring safe vehicles, resolving issues, and promoting teamwork. Flexible shifts, weekends, and overtime may be required.

Formación

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing and multi-system navigation
• Proficiency in English
• Excellent written and verbal English; strong communication; multilingual candidates encouraged
• Work in a fast-paced environment with a variety of tasks
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment

Responsabilidades

• Provide world class customer service by managing the rental process in line with Hertz policies.
• Welcome each customer with a smile.
• Represent Hertz with professional appearance, language and behavior.
• Ensure a clean and safe vehicle for every customer.
• Own and resolve issues to improve the service experience.
• Build brand loyalty and contribute to company success.
• Work in a teamwork-focused environment and collaborate with colleagues.
• Go for the WOW and exceed customer expectations.
• Suggest and sell optional products to meet customer needs.
• Prepare rental and return documents accurately.
• Qualify customers using rental guidelines.
• Assist customers with directions, maps, and local information.
• Review rental parameters to ensure understanding of rates and charges.
• Ensure return details on the rental agreement are correct.
• Review charges at vehicle return.
• Prepare the Rental Agreement Folder with required information.
• Answer phones in a friendly, helpful and prompt manner.
• Assist customers by resolving service issues.
• Coordinate customers in queue to minimize wait times and promote efficiency

Conocimientos

Customer service

Motivation

Computer proficiency

English proficiency

Communication skills

Fast-paced environment

Organization

Professionalism

Teamwork

Customer focus

Descripción del empleo

The Dollar/Thrifty Customer Service Sales Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

What You’ll Get:

• Hourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%
• Bonus: Eligible, Up to 12%
• Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)
• Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)
• Sick Pay: Granted Up to 48 hours
• Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
• Profit Sharing: Eligible
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Medical, Dental & Vision plan options
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.

• Welcome each customer with a smile.

• Proudly represent Hertz with your professional appearance, language and behavior.

• Focus on providing a clean and safe vehicle, to every customer, every time.

• Take ownership of each customer’s service experience by immediately owning and resolving issues.

• Be proud of our brand and the role you play in our success.

• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.

• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.

• Build brand loyalty.

• Utilize company approved sales and service techniques when determining customer wants and needs.

• Offer optional products to meet customer wants and needs.

• Prepare all rental and return documents accurately and completely.

• Qualify each customer using our company rental requirement guidelines.

• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.

• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

• Ensure that the return date and time on the rental agreement is accurate.

• Review all charges at the time of vehicle return.

• Prepare the Rental Agreement Folder with all required information.

• Answer the phones to assist customers in afriendly, helpful and prompt manner.

• Assist customers by effectively resolving all customer service issues.

• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile

• Self-motivated to achieve and exceed targeted goals

• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.

• Proficiency in English

• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

• Work in a fast-paced environment with a variety of tasks.

• Excellent organizational and time management skills

• Demonstrate professionalism and interpersonal skills

• Proven experience of working well within a team

• 100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required

• Work outdoors during all weather conditions

• Stand for long periods of time