Customer Service & Sales Associate

Apex CLT Corp; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Apex CLT Corp in Charlotte, NC is seeking a Customer Service Representative dedicated to delivering outstanding support. You will assist customers, answer questions, and identify solutions that meet their needs while supporting sales opportunities.

Join a team focused on building lasting customer relationships, accurate record-keeping, and collaborative problem-solving. The role emphasizes proactive service, adaptability, and professional development within a growing company.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, confident, and customer-focused attitude.
• Strong problem-solving and relationship-building abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or promotions is a plus but not required.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Answer questions and provide accurate information about products and services.
• Identify customer needs and recommend appropriate solutions.
• Support sales opportunities through customer interactions and follow-ups.
• Build and maintain positive customer relationships.
• Assist with promotional and customer acquisition activities.
• Maintain accurate customer records and interaction information.
• Collaborate with team members to achieve service and sales objectives.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal Skills

Customer-focused

Problem-solving

Relationship-building

Organizational Skills

Multitasking

Reliability

Adaptability

Education

High school diploma or equivalent

Job description

Apex CLT Corp in Charlotte, NC is seeking a Customer Service Representative dedicated to delivering outstanding support. You will assist customers, answer questions, and identify solutions that meet their needs while supporting sales opportunities.

Join a team focused on building lasting customer relationships, accurate record-keeping, and collaborative problem-solving. The role emphasizes proactive service, adaptability, and professional development within a growing company.