CUSTOMER SERVICE SALES ACCOUNT CONSULTANT

ACD Distribution, LLC; Indiana; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k retirement plan

Paid time off

Employee discount

Job summary

ACD Distribution is a leading distributor serving retail clients. Based in Middleton, WI, the Sales Account Consultant will manage international and 3PI accounts, respond to inquiries, and process orders while onboarding new clients and resolving issues.

You will coordinate with warehouse teams, maintain CRM records, and share updates on new releases and promotions. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree or a High School Diploma/GED with at least two years of customer service experience.
• Excellent communication skills (written, verbal, and phone etiquette) with the ability to build strong client relationships.
• Proficiency in Microsoft Office Suite (Excel, Word, and Outlook).
• Experience with CRM and ERP systems is a plus.
• Strong organizational and time management skills with the ability to prioritize effectively.
• Familiarity with hobby games or toy industry products preferred but not required.

Responsibilities

• Serve as the day-to-day contact for international, 3PI, and other assigned accounts, providing guidance and support as they work with ACD.
• Respond to client inquiries by phone and email in a timely and professional manner.
• Take and process client orders accurately and efficiently.
• Onboard new clients, training them on ACD processes, procedures, and available services.
• Research and resolve client issues, including backorders, shipping discrepancies, and returns, working with internal teams as needed.
• Coordinate with ACD warehouse and fulfillment teams to ensure orders are submitted correctly and shipped on time.
• Maintain accurate client records in our CRM and related systems.
• Share information about new releases, promotions, and pre-order opportunities, and up-sell or cross-sell products according to company guidelines.
• Continue to build product knowledge and familiarity with the platforms and channels relevant to assigned accounts.

Skills

Customer service

Communication

Time management

Education

Bachelor’s degree or GED + 2 yrs CS exp

Tools

CRM

ERP

Microsoft Office

Job description

Customer Service Sales Account Consultant

Location: Middleton, WI

Summary

ACD Distribution is a leading distributor of toys and games, dedicated to providing exceptional service to our retail clients. Join our team in Middleton, WI as a Sales Consultant supporting our International, Third-Party Internet (3PI), and other assigned accounts. In this role, you’ll serve as the primary point of contact for your assigned clients, ensuring a positive and efficient experience while helping them navigate ACD’s processes and get their orders handled accurately and on time.

Overall Responsibilities

• Serve as the day-to-day contact for international, 3PI, and other assigned accounts, providing guidance and support as they work with ACD.
• Respond to client inquiries by phone and email in a timely and professional manner.
• Take and process client orders accurately and efficiently.
• Onboard new clients, training them on ACD processes, procedures, and available services.
• Research and resolve client issues, including backorders, shipping discrepancies, and returns, working with internal teams as needed.
• Coordinate with ACD warehouse and fulfillment teams to ensure orders are submitted correctly and shipped on time.
• Maintain accurate client records in our CRM and related systems.
• Share information about new releases, promotions, and pre-order opportunities, and up-sell or cross-sell products according to company guidelines.
• Continue to build product knowledge and familiarity with the platforms and channels relevant to assigned accounts.

Qualifications

• Bachelor’s degree, or a High School Diploma/GED with at least two years of customer service experience.
• Excellent communication skills (written, verbal, and phone etiquette) with the ability to build strong client relationships.
• Proficiency in Microsoft Office Suite (Excel, Word, and Outlook).
• Experience with CRM and ERP systems is a plus.
• Strong organizational and time management skills with the ability to prioritize effectively.
• Familiarity with hobby games or toy industry products preferred but not required.

Physical Requirements & Environment

• This position operates in a professional office environment, utilizing standard office equipment.
• Occasional order picking may be required during high-volume periods in the warehouse.

Compensation

• Base: $20.00/ hour.
• Comprehensive medical, dental, and vision insurance.
• Company-paid life and disability insurance.
• Paid Earned Time Off.
• 401k retirement savings plan.
• Employee Discount

Job Type: Full-time

Work Location: In person

ACD will consider all qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, veteran status, or other characteristics protected by law.