Customer Service/Sales

The Home Depot; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in the United States seeks a Customer Service/Sales Associate to provide fast, friendly service to customers. The ideal candidate will actively assist in assessing customer needs and offer product recommendations across various store departments. Additionally, the associate will be responsible for maintaining a clean and safe shopping environment while adhering to all safety policies. This role requires collaboration with department supervisors and involves learning product details to enhance customer interactions.

Qualifications

• Ability to provide fast, friendly service and assess customer needs.
• Knowledge of safety policies and procedures.
• Collaborative skills working with supervisors and other associates.

Responsibilities

• Provide assistance to customers and recommend products.
• Maintain cleanliness and safety in the assigned department.
• Follow safety standards and report hazards immediately.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.