Customer Service/Sales

The Home Depot; Rohnert Park (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

The Home Depot in Rohnert Park, California is looking for Customer Service/Sales associates to deliver fast and friendly service to customers. You will assess customer needs, provide assistance, and maintain the stock condition of designated areas.

Candidates should be able to greet and assist in multiple departments, providing information about products and ensuring a safe shopping environment by adhering to safety standards. You will work closely with your department supervisor and other team members.

Qualifications

• Fast, friendly service skills.
• Ability to assess customer needs.
• Understanding of safety policies and standards.

Responsibilities

• Provide fast, friendly service to customers.
• Maintain in-stock condition of assigned areas.
• Work cooperatively with Department Supervisor and fellow associates.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.