Customer Service/Sales

The Home Depot; Mentor (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Mentor, Ohio, is seeking Customer Service/Sales associates to provide fast, friendly service and assist customers by understanding their needs and offering product information. This role is pivotal in maintaining the store's cleanliness and safety while collaborating with supervisors and team members.

Ideal candidates will learn how to greet and close customers effectively, ensuring a positive shopping experience. Join The Home Depot and be part of a dynamic team committed to service excellence.

Responsibilities

• Provide fast, friendly service by actively seeking out customers and assessing their needs.
• Maintain the in-stock condition of assigned areas and ensure the store is clean and safe.
• Work cooperatively with Department Supervisor and other associates across departments.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.