Customer Service/Sales

The Home Depot; Alhambra (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Alhambra, California is seeking Customer Service/Sales associates to provide fast and friendly service by assessing customer needs and offering assistance. Associates will learn to maintain product knowledge, maintain cleanliness and safety in assigned areas, and work collaboratively with department supervisors. This position emphasizes safety and customer satisfaction, making sure the shopping environment is safe and welcoming. Ideal candidates are proactive and ready to engage with customers in various departments.

Qualifications

• Ability to provide fast, friendly service and assess customer needs.
• Familiarity with household and retail products.
• Understanding of safety policies and procedures.

Responsibilities

• Provide fast, friendly service to customers.
• Maintain the in-stock condition of assigned areas.
• Follow all safety policies and standards.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.