Customer Service/Sales

The Home Depot; Baltimore (MD); On-site; USD 16,531 - 20,664; Part time

Job summary

A leading home improvement retailer in Baltimore seeks Customer Service/Sales associates to provide fast and friendly service. You will actively seek out customers, assess their needs, and recommend solutions across various departments. Responsibilities include maintaining cleanliness and safety while operating under strict safety policies. Ideal candidates have excellent customer service skills and a passion for assisting customers in projects.

Qualifications

• Ability to provide fast and friendly service.
• Learn product information and sales techniques.
• Work safely and follow safety policies.

Responsibilities

• Greet and assist customers to assess their needs.
• Maintain cleanliness and safety in assigned areas.
• Cooperate with supervisors and other associates.

Skills

Customer service skills

Sales techniques

Communication

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.