Customer Service/Sales

The Home Depot; Pomona (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

A leading home improvement retailer in California is seeking Customer Service/Sales associates. In this role, you will actively engage customers, assess their needs, and provide assistance with product information. Responsibilities include maintaining a clean and organized workspace and collaborating with team members to ensure a safe shopping environment. Strong communication and teamwork skills are essential for success in this position.

Qualifications

• Strong communication skills for customer interaction.
• Ability to work in a team environment.
• Knowledge of sales techniques.
• Understanding safety policies and standards.

Responsibilities

• Provide fast and friendly service to customers.
• Assess customer needs and provide assistance.
• Maintain a clean and safe working environment.
• Cooperate with department supervisors and associates.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.