Customer Service/Sales

The Home Depot; Pomona (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Home Depot in Pomona, CA is seeking Customer Service/Sales associates to deliver fast, friendly service by actively helping customers with their project needs. You will greet and qualify customers, recommend products, and strive to close every sale while maintaining clean, organized departments and a safe shopping environment.

You will learn product information to assist customers and work with department teams and supervisors to ensure smooth operations and safety compliance across store

Responsibilities

• Greet customers and assess their needs to provide appropriate assistance.
• Learn product information using available tools to help customers select items for a project.
• Aim to greet, qualify, recommend and close sales within the department.
• Maintain in-stock condition and ensure areas are clean, safe, and shop-able.
• Follow safety policies and training; report hazards to management.
• Collaborate with Department Supervisors and other departments as needed.

Job description

77337BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.