Customer Service/Sales

The Home Depot; Palatine (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in Palatine, IL is seeking a Customer Service/Sales Associate to greet customers, assess needs, and guide them to the best solutions. You will learn products, use store tools, and help maintain a safe, clean shopping environment. This role supports department teams and may span multiple areas, including Building Materials and Hardware.

Strong communication and teamwork are valued, with opportunities to advance in a fast-paced retail setting.

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to assess customer needs and provide appropriate solutions.
• Comfort with fast-paced retail environment and multi-department collaboration.

Responsibilities

• Greet customers and determine their needs to recommend products and services.
• Maintain clean, organized, and safe department areas.
• Operate cash register, process payments, and handle transactions accurately.

Skills

Customer service

Sales skills

Product knowledge

Teamwork

Tools

POS system

Cash handling

Job description

Job Description

73164BR

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.