Customer Service/Sales

The Home Depot; Chantilly (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot is seeking enthusiastic Customer Service/Sales associates in Chantilly, VA to help customers find products, answer questions, and guide them through the buying process. You will learn product details using our tools and strive to greet, qualify, recommend, and close each customer in your department.

Responsibilities include maintaining in-stock conditions, keeping areas clean and safe, and following safety policies and training.

Responsibilities

• Provide fast, friendly service by actively seeking out customers to assess their needs.
• Learn about products using our tools and help customers compare options.
• Greet, qualify, recommend and close every customer in the department.
• Maintain in-stock condition and ensure areas are clean, safe, and shop-able.
• Follow safety policies, training, and report hazards to the Manager on Duty.

Job description

88090BR

Job Description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.