Customer Service/Sales

The Home Depot; Oxford (AL); On-site; USD 25,000 - 36,000; Full time

Job summary

The Home Depot in Oxford, Alabama is seeking Customer Service/Sales associates to greet customers, assess needs, and provide product information to drive full project sales.

You'll learn to qualify, recommend, and close sales in your department while keeping areas stocked, clean, and safe. Collaboration with supervisors and other departments ensures a positive shopping experience.

Responsibilities

• Greet customers and assess their needs to provide appropriate product recommendations.
• Qualify customer requirements, suggest solutions, and help close sales in the department.
• Maintain in-stock conditions, ensure shelves are clean, shop-able, and safe.
• Follow all safety policies, complete required safety training, and report hazards as needed.
• Collaborate with the Department Supervisor and other departments to assist customers.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.