Customer Service/Sales

The Home Depot; Orange (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot is seeking a Customer Service/Sales Associate to provide fast, friendly service and to learn products to assist customers with project needs. You will greet, qualify, recommend, and close customers in your department, while maintaining stock and a safe, clean shopping environment.

Associates may work in various departments such as Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental, among others.

Qualifications

• Provide fast, friendly service by assessing customer needs and guiding them to solutions.
• Learn product information to assist customers and sell projects.
• Greet, qualify, recommend and close every customer in the department.
• Maintain in-stock condition and keep areas clean, shop-able, and safe.

Responsibilities

• Greet customers and assess their needs to recommend products or services.
• Learn product details and use available tools to inform and sell projects.
• Keep assigned departments clean, organized, and properly stocked.
• Collaborate with Department Supervisor and other departments to support store goals.

Job description

80822BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.