Customer Service/Sales

The Home Depot; Aurora (OH); On-site; PHP 165,000 - 248,000; Full time

Job summary

The Home Depot in Aurora, Philippines is seeking Customer Service/Sales associates to provide fast, friendly service, assess customer needs, and guide project purchases. You will learn product details using our tools and help customers find and buy the right items for their projects.

You will greet and qualify customers, maintain stock, ensure a clean, safe shopping environment, and collaborate with department teams to ensure total customer satisfaction.

Qualifications

• Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.

Responsibilities

• Maintain in-stock condition of assigned areas, ensure it is clean, shop-able, and safe.
• Greet, qualify, recommend and close every customer in their department and know how to handle basics in adjacent departments.
• Work in cooperation with Department Supervisor and other associates; support store departments as needed.

Job description

87650BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.