Customer Service/Sales

The Home Depot; Monrovia (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

The Home Depot in Monrovia, CA is seeking Customer Service/Sales associates to greet customers, assess their needs, and help them choose products to complete projects. You will learn product information to recommend and close sales, while maintaining in-stock conditions and ensuring clean, safe, and shop-able aisles.

Collaboration with department teams and adherence to safety policies are essential. Responsibilities include upselling when appropriate, following training, and reporting hazards to

Responsibilities

• Greet customers and assess their needs to provide appropriate assistance.
• Learn product information to help customers select items for complete projects.
• Assist customers in departments and learn to upsell and close sales.
• Maintain in-stock condition and ensure areas are clean, shop-able and safe.
• Follow safety policies, complete training, and report hazards to management.
• Work with Department Supervisor and collaborate with other departments.

Job description

87123BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.