Customer Service/Sales

The Home Depot; Magnolia (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

The Home Depot is seeking a Customer Service/Sales associate to provide fast, friendly service by actively engaging customers, assessing their needs and guiding them to the right products for their project. You will learn product details, greet and qualify customers, and work to close sales within your department.

Responsibilities include maintaining in-stock conditions, keeping areas clean and safe, and following safety policies.

Qualifications

• Provide fast, friendly service to customers and assess their needs.
• Learn about products using company tools and help customers select items.

Responsibilities

• Greet customers and assist in selecting products to meet their needs.
• Qualify customers and recommend solutions to close sales within department.
• Maintain in-stock conditions and ensure areas are clean, shop-able and safe.

Skills

Customer service

Sales

Product knowledge

Communication

Tools

POS system

Retail software

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.