Customer Service/Sales

The Home Depot; Norcross (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking Customer Service/Sales associates to provide fast and friendly service. Candidates will assist customers by assessing their needs and learning about products to facilitate entire project sales. Responsibilities include maintaining the cleanliness and safety of assigned areas, and ensuring adherence to safety standards. This position offers opportunities to work in various store departments, requiring a commitment to customer satisfaction and safety.

Qualifications

• Ability to provide fast, friendly service and assess customer needs.
• Knowledge of products to assist customers in their projects.
• Ability to maintain a clean and safe work environment.

Responsibilities

• Greet, qualify, recommend and close every customer.
• Maintain the in-stock condition of assigned areas.
• Ensure compliance with safety policies and standards.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.