Customer Service/Sales

The Home Depot; Stockton (CA); On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Canada is seeking Customer Service/Sales associates. The role involves providing fast and friendly service, assessing customer needs, and maintaining clean and safe working areas. Associates will learn about various products and work closely with department supervisors and team members to ensure excellent customer experiences. This position offers a chance to grow within the retail environment while ensuring compliance with safety policies.

Qualifications

• Ability to actively seek out customers' needs and provide assistance.
• Knowledge of safety policies and a commitment to a safe working environment.
• Willingness to learn about various store products and services.

Responsibilities

• Provide fast, friendly service and assist customers with their needs.
• Maintain cleanliness and safety in assigned areas.
• Cooperate with Department Supervisors and other associates.

Skills

Fast, friendly service

Product knowledge

Customer assistance

Safety policy adherence

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.