Customer Service/Sales

The Home Depot; Monterey Park (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

The Home Depot in Monterey Park is seeking Customer Service/Sales associates to deliver fast, friendly service while assisting customers with product information and needs assessment. Associates will maintain a clean and safe work environment and must engage with customers to ensure a positive shopping experience. This role includes various departments such as Building Materials and Décor, with responsibilities of reporting hazards and adhering to safety standards.

Qualifications

• Ability to provide fast and friendly service.
• Knowledge of product information to assist customers.
• Experience in maintaining an organized and safe working environment.

Responsibilities

• Assist customers in assessing their needs.
• Maintain the cleanliness and stock of assigned areas.
• Follow all safety policies and report hazards.

Skills

Customer service skills

Sales skills

Communication skills

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.