Customer Service/Sales

The Home Depot; Clear Lake Shores (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

The Home Depot is hiring for customer service/sales associates in Texas to provide fast, friendly service by actively engaging customers, assessing their needs, and guiding them to solutions. The role includes learning product details, greeting and qualifying customers, and closing sales while keeping areas stocked, clean, and safe.

Team members will follow safety protocols and work with department supervisors and peers to ensure a positive shopping experience for customers and vendors alike.

Qualifications

• Greet and qualify customers to assess their needs and provide appropriate product recommendations.
• Explain features and benefits to close sales and drive add-on purchases.
• Communicate clearly with customers and colleagues to ensure a smooth shopping experience.

Responsibilities

• Greet customers and qualify their needs to recommend products and close sales.
• Maintain in-stock condition of assigned areas and keep the store clean and safe.
• Follow safety policies, complete safety training, and report hazards to management.

Skills

Customer service

Sales

Communication

Tools

POS system

CRM

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.