Customer Service/Sales

The Home Depot; Martinez (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in California is looking for Customer Service/Sales associates who provide fast and friendly service while actively assisting customers. Responsibilities include maintaining store departments, ensuring cleanliness, and following safety policies to provide a safe shopping environment.

As a Customer Service/Sales associate, you will greet customers, assess their needs, and help them with their projects across various store departments, including Building Materials, Electrical, and Plumbing.

This role requires collaboration with team members and a focus on customer satisfaction.

Qualifications

• Ability to actively seek out customers and assess their needs.
• Familiarity with store safety policies and training.
• Experience in a customer service role preferred.

Responsibilities

• Provide fast, friendly service by assisting customers.
• Maintain the in-stock condition of assigned areas.
• Collaborate with department supervisors and co-workers.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.