Customer Service/Sales

The Home Depot; Vernon Hills (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Vernon Hills is looking for Customer Service/Sales associates to provide fast, friendly service by assessing customer needs actively. You will learn to greet, qualify, recommend, and close sales while maintaining a clean and safe environment.

This role includes working in various departments such as Building Materials, Décor, and more, ensuring products are in-stock and safe for customers. A commitment to safety policies is essential.

Qualifications

• Fast, friendly service orientation.
• Ability to assess customer needs effectively.
• Knowledge of products and tools for assisting customers.

Responsibilities

• Provide fast, friendly service by actively seeking out customers.
• Maintain the in-stock condition of assigned areas and ensure cleanliness.
• Follow safety policies and report hazards immediately.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.