Customer Service/Sales

The Home Depot; Marple Township (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Pennsylvania is looking for Customer Service/Sales associates to deliver exceptional service by actively assessing customer needs and providing assistance across various departments. Responsibilities include maintaining a clean and safe shopping environment while effectively communicating product information. This position offers an opportunity to grow through product training and hands-on customer interactions.

Qualifications

• Ability to greet and qualify customers effectively.
• Experience with customer service or sales.
• Capable of working in various store departments.

Responsibilities

• Provide fast, friendly service by assessing customer needs.
• Maintain cleanliness and safety of assigned areas.
• Learn and communicate product information to customers.

Skills

Fast, friendly service

Customer needs assessment

Product knowledge

Safety compliance

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.