Customer Service

The Home Depot; Bethel Park (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Job summary

A home improvement retailer is seeking Customer Service/Sales associates who provide fast and friendly service. In this role, you will assist customers by assessing their needs and offering relevant solutions, maintain cleanliness and safety in assigned areas, and ensure a welcoming shopping environment. You will collaborate with supervisors and team members across departments, fostering teamwork to enhance customer experience. This position is key in creating a positive shopping atmosphere for all customers.

Qualifications

• Fast, friendly service to customers.
• Ability to assess customer needs.
• Knowledge of product offerings and services.

Responsibilities

• Provide assistance by actively seeking out customers.
• Maintain the cleanliness and safety of assigned areas.
• Work in cooperation with supervisors and coworkers.
• Follow safety policies and report hazards to management.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.