Customer Service/Sales

The Home Depot; Charlotte (NC); On-site; USD 28,000 - 35,000; Full time

Job summary

A major home improvement retailer located in Charlotte, North Carolina, is seeking Customer Service/Sales associates. In this role, you will provide fast and friendly service, actively assisting customers in assessing their needs and guiding them through product options. You will be responsible for ensuring assigned areas are well-stocked, clean, and safe for customers. This position requires strong customer interaction skills and an eagerness to learn about various products across multiple departments to enhance sales and customer satisfaction.

Qualifications

• Ability to provide fast, friendly service and assess customer needs.
• Willingness to learn about product offerings and sales techniques.
• Knowledge of safety policies and ability to maintain clean and safe environments.

Responsibilities

• Greet and assist customers in identifying their needs.
• Maintain stock levels and cleanliness in assigned areas.
• Work collaboratively with supervisors and other associates.

Skills

Customer interaction skills

Problem-solving

Sales techniques

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.