Customer Service/Sales

The Home Depot; Lufkin (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

The Home Depot Texas store is seeking a Customer Service/Sales Associate to help customers find products, answer questions, and close sales. You will greet shoppers, assess needs, and recommend solutions across departments while keeping areas clean and stocked.

You’ll learn to use store tools and policies to ensure a safe, friendly shopping experience. Responsibilities include maintaining in-stock conditions, partnering with department teammates, and delivering fast, accurate service that builds

Qualifications

• Greet customers and assess needs to provide appropriate assistance.
• Recommend products and close sales to meet department targets.
• Provide friendly, informative service to enhance the customer experience.

Responsibilities

• Maintain clean, in-stock and safe department areas.
• Assist customers in selecting products and understanding features.
• Collaborate with department teammates to ensure smooth store operations.

Skills

Customer service

Sales skills

Communication

Tools

POS system

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.