Customer Service/Sales

The Home Depot; Highland Heights (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Ohio is seeking Customer Service/Sales associates to provide fast and friendly service while actively engaging with customers. Responsibilities include assessing customer needs, maintaining the cleanliness and safety of the store, and working in various departments. Ideal candidates should have a customer-centric mindset and be committed to ensuring a safe shopping experience. This role promises to develop your sales skills and product knowledge, contributing to a rewarding customer experience.

Qualifications

• Ability to assess customer needs and provide assistance.
• Experience in retail or customer service is a plus.
• Knowledge of safety policies and procedures.

Responsibilities

• Provide fast and friendly customer service.
• Maintain in-stock condition of assigned areas.
• Ensure a clean and safe shopping environment.

Skills

Customer service expertise

Sales proficiency

Product knowledge

Safety awareness

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.