Customer Service/Sales

The Home Depot; Harper Woods (MI); On-site; USD 19,000 - 30,000; Full time

Job summary

A leading home improvement retailer in Michigan seeks Customer Service/Sales associates to provide fast, friendly service to customers. This role involves actively engaging customers, assessing their needs, and assisting them in product selection. Associates will maintain the cleanliness and safety of their assigned areas and work closely with department supervisors. A commitment to safety policies and a product knowledge foundation is essential for success in this position.

Qualifications

• Ability to assess customer needs and provide assistance.
• Learn about various products and services offered.
• Follow all safety policies and procedures.

Responsibilities

• Provide fast, friendly service to customers.
• Maintain assigned areas in a clean and safe condition.
• Work in cooperation with department supervisors and other associates.
• Follow all safety policies and training to ensure a safe environment.

Skills

Fast, friendly service

Active customer engagement

Basic product knowledge

Safety awareness

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.