Customer Service/Sales

The Home Depot; Grants Pass (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

The Home Depot in Grants Pass is seeking Customer Service/Sales associates to provide fast, friendly service by actively engaging customers, assessing their needs, and offering product information to drive project sales.

Associates greet, qualify, recommend, and close every customer in their department, while maintaining stock, cleanliness, and safety. You will follow safety guidelines and work with other team members to ensure a safe shopping environment.

Qualifications

• Greet customers and assess their needs.
• Provide information about products to enable selling complete projects.
• Learn and explain product features to customers.

Responsibilities

• Greet customers and qualify their needs to recommend appropriate products.
• Suggest and close sales to meet customer requirements.
• Maintain in-stock condition and keep the department clean, safe, and shop-able.
• Follow safety policies and training to ensure a safe shopping environment.

Skills

Customer service

Sales

Product knowledge

Safety awareness

Tools

Store tools and POS system

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.