Customer Service/Sales

The Home Depot; Hickory (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

The Home Depot in Hickory, NC is seeking a Customer Service/Sales associate to provide fast, friendly service by greeting customers, assessing needs, and guiding them to the right products. You will learn product information and support the department by helping customers with purchases and questions.

You will also maintain in-stock conditions, keep areas clean and safe, and follow all safety policies while collaborating with store teams to deliver excellent service.

Qualifications

• Previous retail customer service experience preferred.

Responsibilities

• Greet customers, qualify needs, recommend products, and close sales within the department.
• Maintain in-stock conditions and ensure the area is clean, shop-able, and safe.
• Follow safety policies, complete required training, and report hazards to management.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.