Customer Service/Sales

The Home Depot; Glen Allen (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A well-known home improvement retailer is looking for Customer Service/Sales associates in Glen Allen, Virginia. The role involves providing friendly service and information to help customers with their projects. Associates will maintain the cleanliness and safety of their assigned areas, learn product information, and work closely with other team members. The ideal candidate will excel in customer interaction and possess a strong service-oriented attitude.

Qualifications

• Ability to provide fast and friendly service to customers.
• Knowledge of products and ability to recommend appropriate solutions.
• Capable of maintaining cleanliness and safety in assigned areas.

Responsibilities

• Provide excellent customer service by actively seeking out customer needs.
• Assist customers with information to sell entire projects.
• Work safely and adhere to safety policies and training.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.