Customer Service/Sales

The Home Depot; Calumet City (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading home improvement retailer in Calumet City is seeking Customer Service/Sales associates to provide exceptional service and support to customers. You will be responsible for learning about products to assist customers effectively and handle various store departments. The ideal candidate has strong communication and sales skills and is committed to maintaining a safe environment in the store. This position offers opportunities to grow within a collaborative team environment.

Qualifications

• Ability to actively seek out customers and assess their needs.
• Knowledge of sales techniques to close customer interactions.
• Teamwork with Department Supervisors and other associates.

Responsibilities

• Provide fast, friendly service to customers.
• Maintain the in-stock condition of assigned areas.
• Follow all safety policies and ensure a safe shopping environment.

Skills

Customer service skills

Sales skills

Product knowledge

Communication skills

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.