Customer Service/Sales

The Home Depot; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

A leading home improvement retailer in Atlanta seeks Customer Service/Sales associates to deliver friendly service and assist customers in their shopping experience. Associates will engage with customers to assess their needs, provide product information, and maintain assigned departments. Responsibilities also include ensuring a safe workplace and collaborating with team members. If you are passionate about home improvement and customer satisfaction, this role could be for you.

Qualifications

• Ability to engage and assist customers effectively.
• Knowledge about products and services offered.
• Understanding safety policies and maintaining a safe environment.

Responsibilities

• Provide fast and friendly customer service.
• Assess customers' needs and promote products.
• Maintain cleanliness and safety in assigned areas.

Skills

Customer engagement

Product knowledge

Safety awareness

Team collaboration

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.