Customer Service/Sales

The Home Depot; Garner (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

The Home Depot in Garner, NC is seeking a Customer Service/Sales Associate to deliver fast, friendly service by assessing customer needs and offering complete project solutions. You will greet customers, explain product details, and help close sales while maintaining department organization and safety standards.

As part of the store team, you will learn product lines across categories and collaborate with supervisors and other departments to ensure a seamless shopping experience for customers

Responsibilities

• Greet customers and assess their needs to provide appropriate product recommendations.
• Learn product information to help customers make informed purchasing decisions and close sales.
• Keep assigned areas in-stock, clean, and shop-able; maintain safe working and shopping environments by following safety policies.
• Collaborate with supervisors and other departments to support store operations and customer service.

Job description

74932BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.