Customer Service/Sales

The Home Depot; Maplewood (MN); On-site; USD 44,083,000 - 55,104,000; Full time

Job summary

The Home Depot in Maplewood, MN is seeking Customer Service/Sales associates to help customers find solutions and complete projects. You will greet customers, assess needs, and provide product information to guide purchases across departments such as building materials, décor, and hardware.

You will learn products with our tools, maintain in-stock conditions, keep aisles clean, and follow safety policies. Teamwork with supervisors and other associates ensures a safe, shop-able environment.

Qualifications

• Customer service experience and ability to assist customers effectively.
• Familiarity with products to advise and sell projects.
• Ability to greet, qualify, recommend and close customer interactions.

Responsibilities

• Provide fast, friendly service by actively seeking out customers and assessing needs.
• Learn about products using tools and information to sell a project.
• Greet, qualify, recommend and close every customer in their department.
• Maintain in-stock condition; keep area clean, shop-able, and safe.
• Follow safety policies, complete safety training, and report hazards to management.

Skills

Customer service

Sales skills

Product knowledge

Job description

83992BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.