Customer Service/Sales

The Home Depot; Florida City (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

The Home Depot in Florida City seeks Customer Service/Sales associates to provide fast, friendly service, greet customers, assess needs and help them select products for complete projects. You will learn product details using our tools and aim to close sales in your department while supporting adjacent areas as needed.

Responsibilities include maintaining in-stock conditions, keeping areas clean, safe, and shop-able, and following all safety policies.

Responsibilities

• Greet customers, qualify needs, recommend products, and strive to close sales in their department.
• Learn product details using our tools and help customers select items for complete projects.
• Maintain in-stock conditions, keep areas clean, shop-able, and safe for shoppers and coworkers.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.