Customer Service/Sales

The Home Depot; Vienna (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Vienna, WV is seeking Customer Service/Sales associates to deliver fast, friendly help, assess customer needs, and guide them to product solutions. You will learn store products, greet customers, qualify and recommend items, and close sales while keeping aisles clean, stocked, and safe.

You will collaborate with department teams and follow all safety policies and training. This role supports a variety of departments, such as Building Materials, Décor, Electrical, Plumbing, and

Responsibilities

• Assist customers by identifying needs and offering product solutions.
• Learn products using store tools and provide information to customers.
• Greet customers, qualify, recommend, and close sales in their department.
• Maintain the in-stock condition of assigned areas, keep aisles clean, shop-able, and safe.
• Follow all safety policies & standards, complete safety training, and report hazards to the Manager on Duty.
• Work with Department Supervisor and other associates across departments.
• Departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.