Customer Service/Sales

The Home Depot; Fairfield (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot in Fairfield, CA is seeking Customer Service/Sales associates who provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. You will learn about products and help customers with their projects, enabling successful purchases.

The role emphasizes greeting, qualifying, recommending and closing sales within department areas while keeping stock, the floor, and work areas clean and safe for customers and teammates.

Qualifications

• Excellent communication and friendly demeanor.
• Ability to greet, qualify, recommend and close customers.
• Maintain knowledge of products to assist customers and drive sales.

Responsibilities

• Greet customers, assess their needs, and provide assistance to drive sales in assigned departments.
• Maintain in-stock condition of the department and ensure the area is clean, shop-able, and safe.
• Follow safety policies and training to keep yourself and customers safe while working with coworkers in other departments.

Skills

Customer service

Sales

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.