Customer Service/Sales

The Home Depot; Fairborn (OH); On-site; USD 26,000 - 35,000; Full time

Job summary

The Home Depot in Ohio seeks a Customer Service/Sales associate to provide fast, friendly service and actively assist customers with needs and projects. You will learn product details, greet and qualify customers, and aim to close sales while maintaining a clean, safe, and stocked department.

Position involves following safety policies, completing safety training, and collaborating with Supervisors and other departments to ensure a positive shopping experience.

Qualifications

• Provide fast, friendly service and assess customer needs.
• Learn about products using our tools and provide information to sell a project.
• Greet, qualify, recommend and close customers in their department.

Responsibilities

• Greet and qualify customers; recommend and close sales.
• Maintain stock; keep area clean, shop-able and safe.
• Follow safety policies and complete safety training; report hazards.
• Collaborate with Department Supervisor and other departments.

Skills

Customer service

Sales skills

Product knowledge

Safety compliance

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.