Customer Service/Sales

The Home Depot; Derby (CT); On-site; USD 28,000 - 36,000; Full time

Job summary

The Home Depot in Derby, CT is seeking Customer Service/Sales associates to deliver fast, friendly service by actively identifying customer needs and guiding them to the best solutions. You will learn product details, greet and qualify customers, and help close sales in your department while keeping areas clean, stocked, and safe for shoppers.

Team members cooperate with supervisors and other departments to ensure a positive shopping experience.

Qualifications

• Provide fast, friendly service by actively seeking out customers to assess their needs.
• Learn about products using our tools, and provide information to customers in order to sell an entire project.
• Greet, qualify, recommend and close every customer in their department.
• Maintain in-stock condition and ensure the area is clean, shop-able, and safe.

Responsibilities

• Greet customers and assess their needs to provide recommendations and close sales.
• Maintain clean, organized, and stocked departments to ensure a safe shopping environment.
• Collaborate with department staff and supervisors to support customer satisfaction.

Skills

Customer service

Sales skills

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.