Customer Service/Sales

The Home Depot; Enfield (CT); On-site; USD 19,000 - 28,000; Full time

Job summary

The Home Depot in Enfield, CT is seeking capable Customer Service/Sales associates to deliver fast, friendly service and help customers complete projects. You will learn how to greet, qualify, recommend, and close sales while maintaining an in-stock, clean and safe store environment.

You will operate in collaboration with department teammates and supervisors across building materials, décor, hardware and other departments, contributing to a positive customer experience and safe shopping

Qualifications

• Experience in customer service or retail is preferred.
• Ability to greet, qualify, recommend and close sales with customers.
• Awareness of safety policies and procedures in a retail environment.

Responsibilities

• Greet customers and assess their needs to provide appropriate assistance.
• Explain product options and make recommendations to complete sales.
• Maintain in-stock conditions and keep the department clean, safe, and organized.
• Follow safety policies and report hazards to management.

Skills

Customer service

Sales knowledge

Product knowledge

Safety compliance

Communication

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.