Customer Service/Sales

The Home Depot; El Monte (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The Home Depot is hiring Customer Service/Sales associates to provide fast, friendly service by actively assisting customers in selecting products for their projects. You will greet, qualify, recommend, and close sales while learning product details through provided tools.

Responsibilities include keeping departments stocked, clean, and safe, and cooperating with supervisors and teammates to maintain a positive shopping environment. Safety training is required.

Qualifications

• Greet customers and assess their needs to recommend solutions.
• Help customers by learning product information and using training tools.
• Follow safety policies and complete safety training to maintain a safe shopping environment.
• Collaborate with department staff to ensure stock and presentation standards.

Responsibilities

• Greet and qualify customers, recommend and close sales.
• Maintain in-stock conditions and keep areas clean, safe, and shop-able.
• Adhere to safety policies and participate in safety trainings.

Skills

Customer service

Sales skills

Product knowledge

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.